Return & Exchange Policy

Merchandise Returns & Exchanges, Restocking And Retrieval Fees

Merchandise appearing on a BASCO Sales Order or original sales receipt (for Will Call Items) may be returned for a full refund* or store credit, or exchanged within 30 days of pick-up or delivery under the following conditions:

(A) Merchandise is not a Special Order Item (see Special Order Merchandise and Services section)

(B) Merchandise is in its factory-sealed package (unopened) with the packaging in its original condition with all labels affixed.

A minimum 15% restocking fee will be applied to merchandise returned within 30 days of pick-up or delivery if not returned in the condition noted in (B) above. If returned merchandise requires retrieval by BASCO personnel, a retrieval fee will be assessed.