Return Policy
RETURN & EXCHANGE POLICY
MERCHANDISE RETURNS & EXCHANGES, RESTOCKING AND RETRIEVAL FEES
Refunds for items purchased with a credit card are credited to the original card after the item has been returned to the warehouse. Refunds for items purchased via cash or check come in the form of a check from our corporate office mailed with 14 business days of the return date. Promotional items must be returned with the product or their retail value will be deducted from the refund, store credit or exchange value.
Merchandise appearing on a BASCO Sales Order or original sales receipt (for Will Call Items) may be returned for a full refund* or store credit, or exchanged within 30 days of pick-up or delivery under the following conditions:
(A)Merchandise is not a Special Order Item (see Special Order Merchandise and Services section)
(B)Merchandise is in its factory-sealed package (unopened) with the packaging in its original condition with all labels affixed.
A minimum 15% restocking fee will be applied to merchandise returned within 30 days of pick-up or delivery if not returned in the condition noted in (B) above. If returned merchandise requires retrieval by BASCO personnel, a retrieval fee will be assessed.
SPECIAL ORDER MERCHANDISE AND SERVICES
Per the Terms and Conditions of the Special Order Product Agreement & Disclosure form, Special Order merchandise is not returnable. Similarly, charges for installation and delivery services provided by BASCO are non-refundable after they have been performed. Fees incurred for installation and delivery services provided by a third party are not eligible for refund consideration.
DAMAGED & DEFECTIVE MERCHANDISE
Damaged Merchandise
Merchandise must be inspected for damage at the time of pick-up or delivery. If damage is found, it must be reported immediately. Some manufacturers provide coverage for cosmetic and\or functional damage upon prompt reporting, the longest period being within 30 days of pick-up or delivery. Refer to the manufacturer’s warranty for more information.
Operational Defect
If, within 7 days of product installation, a performance problem is reported and the problem is subsequently diagnosed as an operational defect by a factory-certified technician and the parts are not available within 10 business days of the diagnosis, merchandise may be eligible for replacement at the discretion of the manufacturer. Performance concerns reported after this 7-day period will be addressed per the terms and conditions of the manufacturer’s warranty.
WARRANTY EXCLUSIONS
The customer is responsible for costs associated with, but not limited to: correction to installation performed by someone other than a BASCO team member, instructions on product, use, replacement or repair of house fuses or adjustments to house wiring or plumbing, repair or replacement of product light bulbs, air filters, or water filters, damage resulting from accident, alteration, misuse, abuse, fire, flood, acts of God, improper installation, installation not in accordance with electrical or plumbing codes, use of products not approved by BASCO, food loss due to refrigerator or freezer product failures and transportation of product to a repair facility.